WELL Health Technologies has launched a new tool that enables government and healthcare organizations on the front lines to effectively communicate and triage COVID-19 symptoms with Canadian citizens.

The Automated COVID-19 Triage Tool (ACTT) is designed to quickly help anxious patients understand what they should do next.

ACTT includes an automated phone triage tool that triages COVID-19 symptoms, social and travel history over a 3 to 5 minute phone call with an AI powered automated attendant. The system utilizes the latest clinical pathways and know-how for COVID-19 symptoms.

“The COVID-19 pandemic has left public health institutions struggling to meet the dramatic demands of triaging and testing patients at scale.  Our phone, web and SMS tools can help, and we stand ready to quickly and effectively put these tools to work,”
WELL CEO Hamed Shahbazi commented.

ACTT includes a dashboard that provides real-time insights including a summary of each caller’s demographics, along with their triage responses and pathway outputs. Patients that require further assessment or testing are flagged for follow-up – allowing staff to focus on patients that need the most support.

“To our knowledge, WELL’s COVID-19 triage program is the only PHI (Protected Health Information) compliant solution on the Canadian marketing today that can provide automated triage capabilities across phone, SMS and web channels,” said Amir Javidan, Chief Operating Officer of WELL.

“Despite the availability of some online tools, phone lines remain a vital access point for patients and are virtually jammed across the country with multi-hour waits.”