Today at Salesforce’s gigantic Dreamforce conference in San Francisco, Slack unveiled product innovations that make it even more productive for teams to work together in Slack. The updates allow Slack users to pull in actionable data directly from Salesforce Customer 360 and get more value from Slack as their digital HQ – a place where […]
Dreamforce
Salesforce Launches Genie, the World’s First Real-Time CRM
Today, 71% of customers expect every interaction with a business to be personalized. However, data remains siloed and duplicative across most companies. Companies on average have 976 separate applications to run their business — that’s potentially 976 versions of a single customer, leading to disconnected digital experiences. Responding to customer needs in real-time is more […]