A new survey conducted by Leger, in partnership with TELUS Health found that one third of Canadians have missed picking up their prescription medication in the past year – almost 60 per cent said it was because it slipped their mind and almost 50 per cent said they were busy due to work and family commitments.
This week, TELUS Health launched its new Virtual Pharmacy, a free, app-based service that allows people to refill and ship medications right to their door and have 1-on-1 virtual consultations 24/7 with an experienced, licensed pharmacist along with other pharmacy services.
It is among the first services of its kind in Canada to allow people an alternative to having to visit a local pharmacy.
The service allows users to have unlimited one-on-one video and phone consultations with pharmacists from the comfort of their home, while also providing them with tools to keep track of their family’s medications through the service’s online dashboard.
“As people’s lives continue to get busier, we need to focus on providing simple and convenient solutions that allow people to better manage their health and the health of their families. Not following medication instructions can negatively affect a patient’s health and costs our health care systems billions of dollars in unnecessary acute care interventions,” said Sonya Lockyer, vice president, Pharmacy at TELUS Health.
“Our new virtual pharmacy service is designed to make medication compliance easier, especially for those with chronic or acute conditions who need to manage multiple medications.”