The Vancouver International Airport is an important function, providing travel in and out of North America’s fastest-growing tech talent hub.
YVR recognized the pandemic as an opportunity to modernize its infrastructure and rethink the meaning of digital transformation for an airport, according to a statement.
“The COVID-19 pandemic and subsequent hit to the aviation industry accelerated our desire for digital transformation,” said Lynette DuJohn, of the Vancouver Airport Authority.
Recently YVR partnered with Amadeus Flow to advance its technology integration.
“Amadeus is helping us make [a digital] transition by connecting us with airlines more effectively, so we’re ready to harness new innovations for the benefit of passengers,” said DuJohn.
YVR is transitioning to Amadeus Flow, a cloud solution for modern passenger services. In a phased migration, YVR has upgraded its connectivity using multiple high-speed network connections to a fully cloud-based service.
“The flexibility of airport solutions in the cloud allows for a phased approach where airlines and check-in desks can migrate to Amadeus in a gradual and low risk manner, ensuring we’re ready to welcome increasing numbers of passengers,” DuJohn noted.
Transitioning to Amadeus Flow reduces Vancouver’s reliance on rigid fixed service points for passengers, opening the door to a wide range of innovations, the company says. Passengers will benefit from increased convenience and frictionless experiences.
“Seeking new technology to solve problems has become ‘business as usual’ for airports during the pandemic,” said Betros Wakim of Amadeus.
YVR is also exploring secure biometric check-in and boarding functions. Biometric capability will provide passengers the option for their face to become their boarding pass and passport as they move through the terminal.
“Cloud computing supports a host of new innovations that simply are not possible with the legacy ways of working,” explains Wakim. “As the industry prepares to safely welcome increased numbers of travellers, the role of advanced technology is vital and Amadeus is supporting airports through this transition.”
Existing workstations at the airport’s 600 positions will be replaced with “thin clients” providing access to the cloud. These workstations use 89% less energy and fail every 30 years on average, compared to every four years for traditional workstations.
Photo: Ben Nelms