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COVID-19 has spurred the need for retailers to adopt touchless payment solutions—so much so, that this is now one of the largest areas of investment for retailers. The demand from consumers is no different in telecom retail, where customers still largely prefer to buy their wireless devices, rate plans, and accessories in-store. Vancouver’s iQmetrix has […]
iQmetrix
Telecom Redefined: 5 Essential Omnichannel Strategies for Telecom Retailers
Omnichannel is the ability to connect with and sell to customers across multiple purchasing channels in a consistent and unified way. The phrase “omnichannel strategy” can mean a lot of things but, for telecom retailers, it means staying competitive in a rapidly evolving industry. Now more than ever, particularly with the COVID-19 pandemic changing customer […]
iQmetrix Introduces Virtual Queue Tool For Managing In-Store Traffic
As with all brick-and-mortar businesses, telecom retailers are reducing the number of customers in their stores in response to the COVID-19 pandemic. But with physical stores as the primary channel for purchases, it’s easier said than done. Vancouver’s iQmetrix has launched new queue management software to help telecom retailers safely and conveniently manage in-store traffic. […]