Vancouver’s iQmetrix has acquired Viva Tracker—a web-based, back-office software solution built for wireless retailers, specifically in the T-Mobile channel. iQmetrix is North America’s leading provider of telecom retail management software. An agile software-as-a-service company launched in 2011, Viva Tracker’s solutions power nearly 2,000 T-Mobile and Sprint retail locations across the US. The purchase of Viva […]
iQmetrix
iQmetrix Points To Google To Boost Local Telecom Stores’ Online Presence
Vancouver’s iQmetrix has integrated with Pointy from Google, a free service that places local retailers above the big-box options when a customer is searching Google for products nearby. iQmetrix provides software in the competitive wireless retail space. With the rise of big-box brands, same-day or next-day shipping, and the expansion of online retail, wireless retailers […]
iQmetrix Acquires Shiftlab to Offer Superior Retail Workforce Scheduling
Vancouver’s iQmetrix has acquired Carmel, Indiana’s Shiftlab, a scalable, performance-based scheduling platform designed for retail organizations. iQmetrix is North America’s leading provider of telecom retail management software. The previously partnered companies are joining forces to ensure they’re continuing to bring the absolute best data-driven, AI-based workforce management solutions to the market. iQmetrix and Shiftlab have been […]
iQmetrix Launches Pay Anywhere Contactless Payment Solution
COVID-19 has spurred the need for retailers to adopt touchless payment solutions—so much so, that this is now one of the largest areas of investment for retailers. The demand from consumers is no different in telecom retail, where customers still largely prefer to buy their wireless devices, rate plans, and accessories in-store. Vancouver’s iQmetrix has […]
Telecom Redefined: 5 Essential Omnichannel Strategies for Telecom Retailers
Omnichannel is the ability to connect with and sell to customers across multiple purchasing channels in a consistent and unified way. The phrase “omnichannel strategy” can mean a lot of things but, for telecom retailers, it means staying competitive in a rapidly evolving industry. Now more than ever, particularly with the COVID-19 pandemic changing customer […]
iQmetrix Introduces Virtual Queue Tool For Managing In-Store Traffic
As with all brick-and-mortar businesses, telecom retailers are reducing the number of customers in their stores in response to the COVID-19 pandemic. But with physical stores as the primary channel for purchases, it’s easier said than done. Vancouver’s iQmetrix has launched new queue management software to help telecom retailers safely and conveniently manage in-store traffic. […]