Vancouver-born Alida announced this week that it will be piloting a 4-day work week for all employees kicking off in July 2022. Founded on the West Coast over 20 years ago as Vision Critical, Alida is a customer experience management and customer insights platform that allows companies to collect valuable customer feedback and voice of […]
Alida
Who Are BC’s Top Employers In Tech?
The pandemic has made employees more aware of that their most precious resource is time – and employers in British Columbia are responding with innovative programs and workplace models that help employees make the most of their time. The best of these initiatives were recognized today as this year’s BC’s Top Employers was announced by […]
Alida Lands $20 Million Equity Investment from Round13 Growth Fund
Vancouver- born Alida has raised a new $20 million Series D funding round by Toronto’s Round13 Growth Fund. The leader in customer experience management (CXM) rebranded to Alida from Vision Critical one year ago. The funding round will accelerate Alida’s global growth trajectory and build on the company’s product roadmap to deliver transformative SaaS solutions […]
Five Thought Leaders Share Their Business Advice For Coping With COVID
Based on the number of Thought Leadership articles Techcouver published in 2020, everyone had way more time to write this year. Techcouver has published over 50 articles in this category to date and our web traffic stats are evidence that we’ve all had more time to read this year as well. Not surprisingly the themes […]
Vancouver-born Vision Critical Rebrands As Alida
Vancouver-born Vision Critical is now Alida. The Customer Experience Management (CXM) and insights platform’s new brand name and visual identity showcases its ongoing dedication to helping brands create meaningful customer relationships. Alida has Latin origins and means verity, truth, reality and actuality, which is the ultimate goal forbrands tapping into the real source of truth: […]
Don’t Just Love Your Customers: Make Them the Heart of Your Company
With the constantly shifting business environment, it’s critical that companies understand what their customers are thinking right now so they can deliver the most value. Between the impact of Covid-19 and remote working, things have changed drastically in everyone’s personal and professional lives. Businesses need to understand what’s top of mind for customers and driving […]
Vision Critical Secures US $20 Million from Vistara
Vision Critical has received US $20 million in growth debt from Vancouver’s Vistara Capital Partners. The investment will expedite Vision Critical’s aggressive growth strategy and ambitious roadmap centered around delivering a market-leading Customer Experience Management (CXM) and insights platform. Industry analysts Gartner and Forrester have recognized Vision Critical as a key player in the future […]
How to Give Your Employees the Voice They Deserve
Employees have a lot on their minds these days. Coronavirus, WFH challenges, general productivity pitfalls, family concerns, and social justice issues, just for a start. Is your company talking with workers about these topics? Engaging employees regularly to inform decisions is more important right now than ever before. Voice of the Employee (VoE) bridges the […]
COVID-19: What Businesses Should be Doing Right Now
COVID-19 has everyone’s full attention. Vancouver-based and global companies alike are trying to figure out how to maintain business continuity amid the uncertainty of rapidly changing conditions and not knowing how customers will respond to coronavirus worries. During wide-spread crisis situations that impact companies on a global scale, establishing a strategy on how to safely […]
Vision Critical Appoints New CEO and President of Products
Vision Critical announced today that it has appointed Ross Wainwright as their new Chief Executive Officer (CEO) and Riaz Raihan as President of Products. CEO Scott Miller has stepped down and remains on the Vision Critical Board of Directors where Wainwright will also take a seat. Since Vision Critical’s capital restructuring in 2017, Miller successfully […]