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Based on the number of Thought Leadership articles Techcouver published in 2020, everyone had way more time to write this year. Techcouver has published over 50 articles in this category to date and our web traffic stats are evidence that we’ve all had more time to read this year as well. Not surprisingly the themes […]
Alida
Vancouver-born Vision Critical Rebrands As Alida
Vancouver-born Vision Critical is now Alida. The Customer Experience Management (CXM) and insights platform’s new brand name and visual identity showcases its ongoing dedication to helping brands create meaningful customer relationships. Alida has Latin origins and means verity, truth, reality and actuality, which is the ultimate goal forbrands tapping into the real source of truth: […]
Don’t Just Love Your Customers: Make Them the Heart of Your Company
With the constantly shifting business environment, it’s critical that companies understand what their customers are thinking right now so they can deliver the most value. Between the impact of Covid-19 and remote working, things have changed drastically in everyone’s personal and professional lives. Businesses need to understand what’s top of mind for customers and driving […]
Vision Critical Secures US $20 Million from Vistara
Vision Critical has received US $20 million in growth debt from Vancouver’s Vistara Capital Partners. The investment will expedite Vision Critical’s aggressive growth strategy and ambitious roadmap centered around delivering a market-leading Customer Experience Management (CXM) and insights platform. Industry analysts Gartner and Forrester have recognized Vision Critical as a key player in the future […]
How to Give Your Employees the Voice They Deserve
Employees have a lot on their minds these days. Coronavirus, WFH challenges, general productivity pitfalls, family concerns, and social justice issues, just for a start. Is your company talking with workers about these topics? Engaging employees regularly to inform decisions is more important right now than ever before. Voice of the Employee (VoE) bridges the […]
COVID-19: What Businesses Should be Doing Right Now
COVID-19 has everyone’s full attention. Vancouver-based and global companies alike are trying to figure out how to maintain business continuity amid the uncertainty of rapidly changing conditions and not knowing how customers will respond to coronavirus worries. During wide-spread crisis situations that impact companies on a global scale, establishing a strategy on how to safely […]
Vision Critical Appoints New CEO and President of Products
Vision Critical announced today that it has appointed Ross Wainwright as their new Chief Executive Officer (CEO) and Riaz Raihan as President of Products. CEO Scott Miller has stepped down and remains on the Vision Critical Board of Directors where Wainwright will also take a seat. Since Vision Critical’s capital restructuring in 2017, Miller successfully […]
Vancouver Lands Three on Top 50 Women in SaaS List
This year’s SaaS NORTH conference in Ottawa wrapped up yesterday and a number of Vancouverites shared their expertise at the event including Clio’s Ainsley Robertson, Procurify’s Aman Mann, and Slack’s James Sherrett. It turns out Vancouver is punching above its weight when it comes to Software as a Service (SaaS) and an announcement from The […]
Vision Critical Open Doors to Job Seekers
Vision Critical is hiring and they’re hosting an Open House on September 26th. Whether you’re a candidate interested in current open roles or a student who wants to learn about their campus recruitment program, we Vision Critical wants to meet you. Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, […]